Most orders are prepared within 2–5 business days before shipping. After your order ships, delivery time depends on your location and the shipping carrier.

You’ll receive tracking details by email once they are available.

Returns are accepted within 14 days of delivery.

Items must be unworn, unwashed, unused, and in their original condition. To start a return, contact us at hello@tlol.us with your order number.

We do not guarantee direct exchanges for every item.

If you ordered the wrong size or need help with your order, contact us at hello@tlol.us and we’ll guide you through the best available option.

Once your order ships, you’ll receive a confirmation email with tracking information when available.

If you haven’t received tracking yet, your order may still be in preparation.

Each product page includes a Size Guide and Fit section.

We recommend checking both before ordering, especially for pieces marked oversized, relaxed, or running small.

Most orders are prepared within 2–5 business days before shipping.

During busy periods, fulfillment may take slightly longer, but we’ll always aim to get your order moving as soon as possible.

Yes, international shipping may be available depending on your location and the product.

Customs duties, taxes, or import fees may apply and are the responsibility of the customer.

Shipping costs are calculated at checkout based on your location, the products in your order, and the shipping method available.

You’ll see the final shipping cost before completing your purchase.

Contact us immediately at hello@tlol.us if you need to cancel or change your order.

Once an order enters fulfillment, changes or cancellations may not be possible.

Email us immediately at hello@tlol.us with your order number and the correct address.

If the order has not entered fulfillment, we may be able to help. Once it has shipped, we cannot guarantee address changes.

First, check your spam, promotions, or junk folder.

If you still don’t see it, contact us at hello@tlol.us with the email address used at checkout, and we’ll help you confirm the order.

Returns are accepted within 14 days of delivery.

Items must be unworn, unwashed, unused, and in their original condition. To start a return, email hello@tlol.us with your order number.

Email hello@tlol.us with your order number and reason for return.

Once your request is reviewed, we’ll guide you through the next steps.

Contact us as soon as possible at hello@tlol.us.

Please include your order number, a short description of the issue, and clear photos of the item and packaging so we can help make it right.

Return shipping costs may be the responsibility of the customer unless the item arrives damaged, defective, or incorrect.

If the issue was caused by a fulfillment or product error, contact us and we’ll review the situation.

Once your return is received and approved, your refund will be processed back to the original payment method.

Your bank or payment provider may take additional time to post the refund.

Each product page includes a Fit section and Size Guide.

We recommend checking both before ordering. Some TLOL pieces are relaxed, some are oversized, and some may run slightly small.

Made with intention means each piece is designed to carry more than fabric.

TLOL pieces are created around meaning, memory, music, and quiet strength. The goal is to make clothing that feels personal, grounded, and worth wearing.

Many TLOL pieces are prepared after your order is placed.

This allows us to each piece with a message you can carry through real life. On heavy days, it can remind you who you are, what you’ve survived, and why you keep going.

And sometimes, that same message may reach someone else at the exact moment they need it.

That is the intention behind TLOL: clothing that feels personal, speaks quietly, and carries meaning beyond the moment.

Wash inside out with similar colors.

Use cold water and a gentle cycle when possible. Avoid bleach. Tumble dry low or hang dry to help protect the garment and design.

We do our best to show every piece as clearly and accurately as possible.

Because screens, lighting, and fabric texture can vary, the color may look slightly different in person. The design, message, and quality of the piece remain the same.

For order questions, returns, shipping, or product support, email us at:

hello@tlol.us

If your message is about an order, please include your order number so we can help you faster.

We usually respond within 1–2 business days.

During busy periods, response times may take slightly longer, but we’ll get back to you as soon as possible.